Refund Policy

This policy applies to everything you buy from Ready to Q: Monthly and Annual subscriptions, one-time passes (1 Day Pass and 7 Day Pass) and team seats.

30-day refund window

You may request a refund within 30 days of your purchase or renewal date. Approved refunds are returned to the original payment method, normally within 5–10 business days depending on your bank.

Subscriptions

Monthly and Annual plans renew automatically until you cancel. You can cancel at any time from Billing & Passes in your account, or through the Stripe billing portal linked there. Cancelling stops all future renewals and your access continues to the end of the period you have already paid for. If a renewal charge catches you by surprise, contact us within 30 days of that charge and we will refund it.

How to request a refund

Use our contact form, email us at care@readytoq.com, quoting the email used at checkout and your order reference. Ready to Q is the seller of record for all orders and handles refunds directly; payments are processed by Stripe.

Bought a pass but want a subscription instead?

If you bought a Day or 7 Day Pass and then realised a Monthly or Annual plan suits you better, you're covered. An unused pass is refundable in full within the 30-day window above. Request a refund on the pass, then subscribe to Monthly or Annual from Billing & Passes in your account.

Passes you have already used

Unactivated passes inside the 30-day window are refunded in full. A pass you have already activated and used for live events is also refundable within the 30-day window. Where a meaningful part of the pass period has been used, we may refund the unused portion instead of the full amount, and we will always tell you the amount before processing it.

Free trial

Your first event includes a free 2-day trial with every premium feature, so you can confirm the Service fits your booth before paying anything.

Guest payments at events

Payments guests or clients make to an artist, in cash or on the artist's own card reader, happen entirely outside Ready to Q and never pass through us. Refunds for those payments are arranged directly between the guest and the artist and are not covered by this policy.

Duplicate or accidental charges

Duplicate charges and charges you did not authorise are refunded in full, regardless of the 30-day window. Contact us as soon as you notice one.